Why small to medium size businesses (SMBs) need to embrace digitization using Microsoft Dynamics 365?

As the world adapts itself to the new normal and life gets back on track, small businesses are looking for ways that help them restart. More and more businesses are turning to cloud solutions to modernize their business process. And to do so, they are now looking for solution partners with whom they can connect and optimize to get the best output. These small businesses are now looking towards things and solutions that help them future-proof their businesses. Business application solution from Microsoft Dynamics 365 empowers businesses by providing business insights needed to make faster decisions and connect better with clients.

Let’s see why medium-size and small-sized businesses need a substantial spur in innovation and how Dynamics 365 CRM solutions help them.

Dynamics 365 Helps Businesses in quicker Adaption to Newer Practices

As a majority of businesses are progressing towards becoming digital, they need the power to innovate and adopt new business models quickly. Dynamics 365 offers flexible deployment models. Embracing digital transformation requires the ability to innovate and adopt new business models faster. MS Dynamics 365 CRM has always offered flexible placement models, reliability, and a customizable solution that protects the data offers seamless service along with improving application performance. The new Microsoft Dynamics 365 comes equipped with various tools that help businesses in minimizing disruptions while they move to the cloud.

Microsoft Dynamics 365 Promotes Smart Working and Unlocking Sales and Support

Microsoft CRM services primarily are based upon the principle of connecting people, processes, and insights. This is needed by businesses to make better decisions faster while being guided with embedded data, easy dashboards, and interoperability with Office 365. The new Microsoft Dynamics 365 for businesses lets you access your business data directly from anywhere in the world. Your teams can share information and update data quickly while maintaining proper security. This enables businesses in unlocking newer levels of productivity and resolving queries within a faster response time.

Microsoft Dynamics 365 CRM Boosts Business Performance

Collecting and arranging of data is challenging. It can be time-consuming as well as labor-intensive. Investing in Microsoft Dynamics 365 CRM will definitely help you in taking things to the next level. Connected data is crucial for businesses. It helps in business continuity. Businesses that are looking to improve customer experience need to realize that it’s imperative to have a real-time cash flow and business metrics to achieve your business goals. It’s a widely-accepted and proven fact that SMBs that have gone digital move faster and are better prepared for future market volatility.

Microsoft Dynamics 365 Increases Inter-Department Cooperation

As Dynamics 365 CRM is a cloud-based software, it helps an organization to utilize its customer data in the best ways possible. Since data collection and management become handy with a CRM, it can be accessed by not only your customer care department but other departments as well to offer unmatched services.  Dynamics 365 solution aims to ensure that the collected data and info can be accessed by authorized personnel, in real-time. This in turn empowers teams to make much-more informed business decisions.

According to studies, more than 65% of new businesses are relying on CRM within the first 5 years of their operations. Here is a list of reasons why availing of Dynamics 365 CRM services is a wiser choice for small businesses.

1- Pulls processes and systems together automatically to manage customer data efficiently.

2- Enables easy and smooth integration of third-party applications and industry-specific tools.

3- Send sales quotes automatically to target customer groups

4- Minimizes the effort of the manpower to connect with customers

5- Provides insights to make smarter business decisions

In a nutshell, MS Dynamics 365 is all about assisting businesses in easing out processes to bring down operational costs and achieve the highest level of customer satisfaction. With its interconnected business apps, Dynamics 365 unifies all operations, thus creating a smoother workflow

Despite the presence of countless CRM & ERP solutions available in the market, most SMBs prefer Microsoft Dynamics 365 because of the innumerable benefits it offers. It includes tools that are intuitive and capable of adjusting any business’s diverse requirements. A trusted MS Dynamics 365 solution provider will help you adopt the cloud-based Dynamics 365 CRM software that works best for your business. At Alphavima, we don’t simply implement Microsoft Dynamics 365, we partner with you to reach your organizational goals, maximize ROI, and propel your customer experience and your company’s digital transformation. Contact us if you want to set up CRM for your business.