Terms of Use
1. Acceptance of These Terms
These Terms and Conditions (“Terms”) form a binding agreement between you (“you” or “User”) and Alphavima Technologies Inc., together with its affiliated entities in Canada, the United States, the United Kingdom, India, and the United Arab Emirates (collectively, “Alphavima,” “we,” “us,” or “our”). These Terms govern your access to and use of the website located at alphavima.com (the “Site”) and any Alphavima software products, applications, accelerators, or services offered on or in connection with the Site, including GiveLife365, Olix365, PREXA365, and PulseNet365 (collectively, the “Services”).
By accessing or using the Site or the Services, you confirm that you have read, understood, and agree to be bound by these Terms and by our separate Privacy Policy, available at https://alphavima.com/privacy-policy/, which is incorporated into these Terms by reference. If you do not agree to these Terms, you must not access or use the Site or the Services.
If you are accessing or using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case “you” refers to that entity.
2. About Alphavima
Alphavima Technologies is a global IT consulting and services company and a Microsoft Solutions Partner. Alphavima operates through the following registered entities:
- Alphavima Technologies Inc. — Unit 415, 6755 Mississauga Road, Mississauga, ON L5N 7Y2, Canada;
- Alphavima Technologies LLC — 8 The Green # 17068, Dover, DE 19901, United States;
- Alphavima Technologies LTD. — 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ;
- Alphavima Technologies Pvt. Ltd. — B-405, Krish Cubical, Ramdas Road, Thaltej, Ahmedabad – 380059, India; and
- Alphavima Technologies LTD. — Unit IH-00-01-02-OF-01, Level 2, Innovation Hub, Dubai International Financial Centre, Dubai, UAE.
Unless otherwise specified in a separate written agreement (such as a master services agreement, order form, or software license agreement), the Alphavima entity identified on your invoice or order form is your contracting party for that engagement, and these Terms apply in addition to any such agreement.
3. Eligibility
You must be at least 18 years old, or the age of legal majority in your jurisdiction, and have the legal capacity to enter into a binding agreement to use the Site or the Services. The Site and Services are intended for business and professional use and are not directed to individuals under the age of 13; see our Privacy Policy for more information about children's privacy.
4. Use of the Website and Services
Subject to your compliance with these Terms, Alphavima grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Site for the purpose of learning about, evaluating, and engaging our products and services, and to use any Services you have properly subscribed to or licensed, solely in accordance with the applicable order form, subscription agreement, or product documentation.
You agree to use the Site and Services only for lawful purposes and in a manner consistent with these Terms, any applicable order form, and all applicable laws and regulations, including data protection, export control, and anti-corruption laws.
5. Intellectual Property Rights
All content on the Site and within the Services - including text, graphics, logos, product names, software, design elements, and documentation - is owned by Alphavima or its licensors and is protected by copyright, trademark, and other intellectual property laws, except for content explicitly attributed to third parties. “Alphavima,” “GiveLife365,” “Olix365,” “PREXA365,” “PulseNet365,” and related logos are trademarks of Alphavima Technologies Inc. and its affiliates.
Nothing in these Terms transfers any ownership rights to you. Except as expressly permitted under these Terms or a separate written license agreement, you may not copy, modify, distribute, sell, lease, reverse-engineer, or create derivative works based on the Site or the Services, in whole or in part.
6. License to Use the Site
Alphavima grants you a temporary, non-exclusive, revocable license to view and download materials from the Site for your own personal or internal business evaluation purposes, provided you comply with these Terms. This is a license, not a transfer of title, and Alphavima retains all right, title, and interest in the Site and its content. You must not interrupt, disable, or attempt to circumvent the normal operation of the Site.
7. User Accounts
Certain Services, product trials, or customer portals may require you to register for an account. You agree to provide accurate, current, and complete information during registration, to keep your account information up to date, and to maintain the confidentiality of your login credentials. You are responsible for all activity that occurs under your account, and you must notify us promptly at support@alphavima.com of any unauthorized use.
8. Subscriptions, Fees, Billing, and Cancellation
Where you subscribe to a paid Alphavima product or service, the following terms apply in addition to any order form or subscription agreement you have signed:
8.1 Fees and Billing
Fees, billing frequency, and payment terms are as set out in your applicable order form, invoice, or subscription agreement. Unless otherwise agreed in writing, subscriptions renew automatically at the end of each billing cycle unless cancelled in accordance with this Section.
8.2 How to Cancel
You may cancel your subscription at any time by: (1) logging in to your product account; (2) navigating to Account Settings; (3) selecting the Billing section; (4) selecting Cancel Subscription; and (5) following the on-screen prompts to confirm cancellation. You may also request cancellation by emailing support@alphavima.com.
8.3 Notice Period
To avoid being billed for the next renewal period, you must complete the cancellation process at least 30 days before your next billing date. Cancellation takes effect 30 days from the date your cancellation request is submitted.
8.4 Post-Cancellation Access and Data Retention
Following cancellation, your account remains active, with full access to your subscribed features, until the end of the current billing cycle. After that, your data will be retained for 30 days to allow you to export it. After this 30-day period, your data will be permanently deleted in accordance with our data retention practices described in our Privacy Policy.
8.5 Refunds
Except as expressly stated in your order form or as required by applicable law, fees are non-refundable.
9. Third-Party Products, Services, and Links
The Site and Services may reference, link to, or integrate with third-party websites, products, or services (including Microsoft Dynamics 365, Business Central, Power Platform, and other third-party platforms). Alphavima does not control and is not responsible for the content, accuracy, or practices of third-party websites or services, and inclusion of a link or reference does not imply endorsement. Your use of any third-party product or service is governed by that third party's own terms and privacy policy, and we encourage you to review them before use.
10. Acceptable Use and Prohibited Activities
When using the Site or Services, you must not:
- Use the Site or Services for any unlawful purpose or in violation of these Terms;
- Attempt to damage, disable, overburden, or impair the Site, Services, or associated servers and networks;
- Attempt to gain unauthorized access to any part of the Site, Services, other users' accounts, or related systems, including by hacking, password mining, or similar means;
- Access or attempt to access information or content not intended for you or for public availability;
- Upload or transmit viruses, malware, or other harmful code;
- Scrape, harvest, or collect information about other users without consent; or
- Misrepresent your identity or affiliation with any person or entity.
Violation of this Section may result in immediate suspension or termination of your access to the Site or Services, in addition to any other remedies available to Alphavima at law.
11. User-Generated Content
Where you submit testimonials, reviews, comments, or other content to us (“User Content”), you grant Alphavima a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content in connection with promoting our products and services, subject to the review and consent process described in our Privacy Policy for testimonials. You represent that you own or have the necessary rights to the User Content you submit and that it does not infringe any third-party rights. Views expressed in blog posts, comments, or forum posts reflect those of their individual authors and do not necessarily represent Alphavima's official position; Alphavima retains ownership of the underlying blog and forum content it publishes.
12. Confidentiality
In the course of providing the Services, Alphavima and its customers may exchange confidential or proprietary information. Each party agrees to protect the other's confidential information using at least the same degree of care it uses to protect its own confidential information, and not to disclose it to third parties except as necessary to perform its obligations or as required by law. Detailed confidentiality obligations for a specific engagement are set out in the applicable order form, statement of work, or non-disclosure agreement.
13. Disclaimer of Warranties
THE SITE AND ANY GENERAL INFORMATION MADE AVAILABLE ON IT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Alphavima does not warrant that the Site will be uninterrupted, error-free, or free of harmful components, and does not warrant the accuracy, completeness, or timeliness of any general information published on the Site. Content on the Site is provided for general informational purposes only, and reliance on it is at your own risk; Alphavima may correct errors or omissions at any time without prior notice.
Specific service levels, warranties, and performance commitments applicable to a paid subscription or licensed product are set out exclusively in the applicable order form, subscription agreement, or statement of work, which will control over this Section in the event of a conflict.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ALPHAVIMA, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SITE, EVEN IF ALPHAVIMA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALPHAVIMA'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE SHALL NOT EXCEED ONE HUNDRED CANADIAN DOLLARS (CAD $100). Liability arising from a paid subscription, license, or services agreement is governed exclusively by the limitation of liability provisions in the applicable order form or agreement, which will control over this Section in the event of a conflict. Nothing in these Terms limits any liability that cannot be limited or excluded under applicable law, including liability for gross negligence, willful misconduct, or death or personal injury caused by negligence.
15. Indemnification
You agree to defend, indemnify, and hold harmless Alphavima, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your misuse of the Site or Services; or (c) your violation of any applicable law or the rights of a third party.
16. Termination
We may suspend or terminate your access to the Site or Services, without prior notice, if we reasonably believe you have violated these Terms, engaged in unlawful or harmful conduct, or if required to do so by law. You may stop using the Site at any time. Provisions of these Terms that by their nature should survive termination - including intellectual property rights, disclaimers, limitation of liability, indemnification, confidentiality, and governing law - will survive.
17. Modifications to These Terms and to the Site
We may revise these Terms from time to time. Updates take effect immediately upon posting to the Site, and your continued use of the Site or Services after an update constitutes acceptance of the revised Terms. For material changes affecting a paid subscription, we will provide reasonable advance notice by email where required by applicable law or your order form. We also reserve the right to modify, suspend, or discontinue any feature of the Site or Services, in whole or in part, at any time, with or without notice, and to apply restrictions to certain features at our discretion.
18. Governing Law and Jurisdiction
These Terms, and any dispute arising out of or relating to them or to your use of the Site, are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Where you have a separate order form or agreement with a different Alphavima entity that specifies a different governing law, that agreement's governing law provision will apply to matters arising under it.
19. Dispute Resolution
If a dispute arises out of or relates to these Terms or your use of the Site, the parties agree to first attempt in good faith to resolve the dispute informally by contacting support@alphavima.com or privacy@alphavima.com. If the dispute is not resolved within 30 days, either party may pursue the dispute exclusively in the courts located in Ontario, Canada, and each party consents to the personal jurisdiction of such courts, except where a separate signed agreement specifies a different dispute resolution mechanism (such as arbitration), in which case that agreement controls.
20. Force Majeure
Neither party will be liable for any failure or delay in performance under these Terms resulting from events beyond its reasonable control, including natural disasters, acts of government, labor disputes, internet or utility failures, or other similar events.
21. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
22. Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
23. Assignment
You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
24. Entire Agreement
These Terms, together with our Privacy Policy and any applicable order form, subscription agreement, or statement of work, constitute the entire agreement between you and Alphavima regarding your use of the Site and Services, and supersede any prior agreements or understandings on that subject, except as otherwise stated in a signed written agreement between you and Alphavima.
25. Relationship to Our Privacy Policy
Our Privacy Policy, available at https://alphavima.com/privacy-policy/, is a separate document that explains how we collect, use, share, and protect personal information, and is incorporated into these Terms by reference. In the event of any conflict between these Terms and the Privacy Policy specifically regarding the handling of personal data, the Privacy Policy will control.
26. Contact Us
If you have questions about these Terms, please contact us:
- Email (General): sales@alphavima.com
- Email (Support): support@alphavima.com
- Toll Free: +1 (888) 250-9715
- Mail: Alphavima Technologies Inc., Unit 415, 6755 Mississauga Road, Mississauga, ON L5N 7Y2, Canada
Effective Date: July 2, 2026