Care coordination that keeps up with the patient.
How a multi-specialty healthcare provider unified patient engagement, scheduling and referrals on PulseNet365, Alphavima’s healthcare accelerator built on Dynamics 365.
About the client
A multi-specialty healthcare provider running clinics across several departments. The clinical record was solid; everything around it, scheduling, referrals and follow-up, lived wherever it had grown up.
Every department knew the patient, none knew the whole patient
Clinical systems held the chart, but the relationship lived everywhere else: scheduling in one tool, referrals on fax and follow-up in spreadsheets. Staff re-assembled patient context call by call, reminders were manual so no-shows stayed high, and a referral could vanish between two departments that sat one floor apart.
PulseNet365: the relationship layer around the clinical record
Alphavima implemented PulseNet365, our healthcare accelerator built on Dynamics 365, as the engagement layer alongside the existing clinical systems. Every patient interaction, appointment, preference and referral now lives in one coordinated record with role-appropriate access.
Power Automate carries the routine load: reminders and confirmations flow by text and email, referrals route to named owners with status tracking, and follow-ups schedule themselves. Care teams open one screen and see the whole relationship in seconds, which is exactly what patients assume was always the case.
From scattered tools to coordinated care
Discovery & privacy design
Data flows, consent and access modelled with compliance first.
PulseNet365 rollout
Patient records unified, scheduling and engagement live.
Reminders & referrals
Multi-channel reminders and tracked referral routing.
Care team onboarding
Department-by-department rollout with training.
What changed
- Engagement scattered across tools
- Manual reminders, high no-shows
- Referrals by fax and memory
- No single view of the patient
- One coordinated patient record
- Automated multi-channel reminders
- Referrals tracked end to end
- Care teams sharing one view
“We always knew the chart. Now we know the patient, and nothing falls between departments any more.”
Questions about projects like this
What is PulseNet365?
PulseNet365 is Alphavima’s healthcare accelerator built on Dynamics 365: patient engagement, scheduling, reminders and referral coordination preconfigured for healthcare providers.
Does it replace our EHR or clinical systems?
No. It complements them as the relationship and coordination layer, integrating rather than replacing the clinical record.
How is patient privacy handled?
Access is role-based, consent is modelled in the record, and the platform inherits Microsoft’s healthcare compliance posture. Privacy design is phase one, not an afterthought.
How quickly do no-shows improve?
Automated reminders typically move no-show rates within the first scheduling cycles; the exact curve depends on your channels and patient mix.